At Frame by Frame, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Information We Collect

When you interact with our website or services, we may collect the following information:

  • Personal Information: name, email address, phone number, billing/shipping address, payment details.

  • Order Information: products/services purchased, subscription details, order history.

  • Technical Information: IP address, browser type, device information, cookies.

  • Uploaded/Submitted Content: film rolls, photos, or files you send us for development and scanning.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders.

  • To provide digital photo downloads and manage subscriptions.

  • To handle payments and shipping.

  • To send important updates (e.g., order status, tracking, download links).

  • To improve our website, services, and customer support.

  • To comply with legal and tax obligations.

We do not sell or rent your personal information to third parties.

3. Sharing of Data

We may share your information with:

  • Payment processors (e.g., PayPal, Stripe) to securely process payments.

  • Shipping providers (e.g., Packlink Pro and their courier partners) to deliver and return products.

  • Service providers that help us manage our website, IT systems, and communications.
    All partners are required to handle your data securely and only for the purpose of providing their service.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and cart items.

  • Improve performance and security.

  • Analyze site traffic and usage.

You can manage or disable cookies in your browser settings.

5. Data Retention

  • Account and order details are kept as long as required for legal, tax, or accounting purposes.

  • Scanned photo files are stored for 7 days after delivery (unless otherwise specified). After that, files are permanently deleted.

  • Film negatives are returned if purchased, or securely destroyed after 7 days if not.

6. Your Rights (GDPR)

If you are located in the EU/EEA, you have the right to:

  • Access, correct, or delete your personal data.

  • Request a copy of your data.

  • Object to processing or withdraw consent.

  • File a complaint with your local data protection authority.

To exercise these rights, please contact us at [insert email address].

7. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.