Frequently Asked Questions

Turnaround Times

We aim to complete orders within 3 days of receiving the film, but this is not guaranteed.
Yes.
  • Rush: scans within 24 hours of film arrival
  • Standard: typically 5–7 days
Yes. As a one-person operation, delays may occur due to workload, personal events, or peak periods. If so, we’ll do our best to communicate clearly.

Shipping Film to Us

If you’re using a bundle, reuse the original return bag. Otherwise, make a reasonable effort to protect your film during shipping.
Each order includes instructions. You can send using your preferred carrier. If you prefer, email shipping@framebyframe.dev with your order number in the subject line to request a shipping label.

Digital Files & Storage

Scans are available for 7 days after delivery.
Files are automatically deleted from cloud storage. Once deleted, recovery may not be possible, though we can try on a best effort basis.
We strongly recommend downloading and backing up your files immediately.

Community Album

Participation is available only with paid bundles or subscriptions.
You can submit up to six photos per roll.
You have 5 days from scan delivery to nominate your images.
Photos are posted on our Instagram
Likes count as votes
Voting is public and visible
At the end of the month, the photo with the highest engagement wins. If there’s a tie, we resolve it via Instagram story polls.

One casual bundle
Permanent feature in the Community Album

Yes. The community decides.
Yes, basic edits are fine.
AI generated images or heavy manipulation are not allowed.

Accounts & Support

Accounts are optional, but required to access scan downloads, as files are delivered via your account’s downloads section.
I am one person operation alongside university and other work. Responses may vary, but we’ll do our best to reply as soon as possible.

General

We currently serve EU customers only.
Orders placed before 3:00 PM CET are usually processed the same day. Orders placed after that are processed the next working day.
Yes. All outgoing shipments include tracking.

Film Products

We sell our own branded colour and black & white films, based on professional grade motion picture and traditional photographic film specifications. We do not resell third party film.
Yes. For best results, store unused film in the fridge or freezer, especially if you won’t shoot it immediately. Let it return to room temperature before use.
Film is spooled and handled according to manufacturer specifications. Storage conditions after purchase play a major role in long term performance.
Yes. All 35mm rolls are DX-coded for automatic ISO detection.
You can shoot at box speed, or overexpose by 1–2 stops for creative results and better shadow detail. Unlike digital, shadows cannot be recovered, while highlights usually can.
Yes. We strongly recommend hand checks at airports, especially for higher-speed film.

Development Services

We currently process:
  • 35mm (135)
  • 120 (medium format)
Colour (ECN-2, C-41)
Black & White
Push / Pull (up to ±2 stops)
Cross processing
Yes. Just add all required development services to the same order to save on shipping.
Yes. Even without remjet, ECN-2 delivers the intended colour, contrast, and tonal response for this film type. We strongly recommend it.

Scanning

Scans are delivered at 6000 × 4000 pixels, without cropping (JPEGs are cropped by default).
JPEG by default
TIFF available for free, just
mention it in your order notes
JPEGs: lightly colour balanced with our lab look
TIFFs: flat, neutral, and unedited for maximum flexibility