Last updated: 27/12/2025
1. Data Controller
The data controller is: Frame by Frame [Ajay Saini]Based in Italy
Email: info@framebyframe.dev
For any questions regarding this Privacy Policy or your personal data, contact the email above.
2. Legal Basis for Processing
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) based on one or more of the following legal grounds:
Performance of a contract (e.g. processing orders, providing services)
Legal obligations (e.g. accounting, tax compliance)
Legitimate interests (e.g. website security, fraud prevention)
Consent (e.g. marketing emails, cookies where required)
3. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Data you provide directly
Name and surname
Email address
Billing and shipping address
Phone number (if provided)
Order details and service requests
Messages sent via contact forms or email
b) Automatically collected data
IP address
Browser type and device information
Pages visited and interaction data
Cookies and similar tracking technologies
4. Purpose of Processing
Your data is processed for the following purposes:
Order processing and fulfillment
Film development, scanning, and related services
Customer support and communication
Accounting, invoicing, and tax compliance
Website functionality and security
Marketing communications (only with consent)
We do not sell your personal data.
5. Data Retention
We retain personal data only as long as necessary:
Order and billing data: as required by Italian and EU tax law (usually 10 years)
Account and contact data: until you request deletion
Marketing data: until consent is withdrawn
Technical logs: limited retention for security purposes
6. Data Sharing and Processors
Your data may be shared with trusted third parties acting as data processors, including:
Payment processors (e.g. Stripe, PayPal)
Shipping and logistics providers
Website hosting and IT providers
Accounting and legal service providers
All processors are GDPR compliant and process data only under our instructions.
7. International Transfers
If personal data is transferred outside the European Economic Area (EEA), this will only occur where adequate safeguards are in place, such as:
Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs)
8. Cookies
We use cookies to ensure proper website functionality and to improve user experience.
Essential cookies: required for the website to function
Analytics cookies: used to understand site usage (where applicable)
Marketing cookies: only used with explicit consent
You can manage cookie preferences via the cookie banner or your browser settings.
9. Your Rights Under GDPR
You have the right to:
Access your personal data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
To exercise your rights, contact: info@framebyframe.dev
10. Complaints
If you believe your data is being processed unlawfully, you have the right to lodge a complaint with:
Garante per la Protezione dei Dati Personali (Italy)
or your local EU data protection authority.
11. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
However, no online transmission is ever 100% secure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.