Welcome to Frame by Frame. By using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

  • These Terms apply to all purchases, subscriptions, and services offered on our website.

  • By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy.

  • We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date.

2. Services Provided

Frame by Frame offers:

  • Film rolls for purchase.

  • Development and scanning services for exposed film.

  • Digital delivery of scanned images.

  • Optional negatives return (if selected at checkout).

  • Subscription services (film + develop + scan on a recurring basis).

3. Orders & Payments

  • Orders must be placed through our website.

  • Prices are listed in Euros (€) and include VAT where applicable.

  • Payment is required at the time of order. We accept credit/debit cards and PayPal.

  • In case of pricing errors, we reserve the right to cancel or amend the order before processing.

4. Shipping & Returns

  • Film rolls and return instructions are shipped using Packlink Pro and its courier partners.

  • Shipping fees vary by destination (Italy, Europe) and are calculated at checkout.

  • Customers are responsible for shipping exposed rolls back to us.

  • Negatives are returned only if the “Negatives Return” option is purchased. Otherwise, they are securely stored for 7 days and then destroyed.

  • We are not responsible for lost or damaged film during shipping to or from our lab.

5. Digital File Delivery

  • Digital scans are delivered via a secure download link.

  • Links are valid for 7 days. Customers must download and back up their files within this period.

  • After expiry, files may no longer be available, and Frame by Frame is not responsible for loss of access.

6. Subscriptions

  • Subscription services renew automatically unless canceled before the renewal date.

  • Customers may cancel or change their subscription at any time through their account settings.

  • No refunds are issued for partially used subscription periods.

7. Refunds & Cancellations

  • Unused/unopened film rolls may be returned within 14 days of delivery for a refund (customer covers return shipping).

  • Once a film roll has been exposed, developed, or scanned, the service is considered non-refundable.

  • If you receive damaged or defective products, please contact us within 7 days for a replacement or refund.

8. Customer Responsibilities

  • You are responsible for packaging your film securely when returning it for development.

  • Frame by Frame is not liable for blank rolls, accidental exposures, or technical issues caused by cameras.

  • It is your responsibility to download and back up your digital files before the expiry period.

9. Limitation of Liability

  • While we handle all film with care, Frame by Frame cannot guarantee against film loss, damage, or technical issues during processing.

  • In the rare event of loss or damage, our liability is limited to the replacement of the film roll.

  • We are not liable for indirect or consequential damages.

10. Governing Law

  • These Terms are governed by the laws of [Insert Country – e.g., Italy].

  • Any disputes shall be handled by the courts of [Insert Jurisdiction].